Making sure that customers are happy is definitely not a new concept. Most companies make some kind of effort to gauge customer satisfaction, particularly in economically difficult times. But HP’s customer loyalty effort has several distinguishing features.
First, the program acknowledges that a big difference exists between customer “satisfaction” and customer “loyalty.” Jim explains that a customer may be quite satisfied with the way a particular HP transaction has unfolded, but that satisfaction won’t necessarily make the customer feel inclined to repurchase from HP rather than from a competitor, or even to recommend HP to other users. Both responses are fundamental components of loyalty.
When is it necessary to install the WMI Mapper on a Windows-based Central Management Server (CMS)?
A. when at least one device managed by the CMS is running a Linux operating system
B. when at least one device managed by the CMS is running an HP-UX operating system
C. when at least one device managed by the CMS is running a Windows operating system
D. when at least one device managed by the CMS is running an HP OpenVMS operating system
Answer: C
What happens when HP Storage Essentials integrates with HP SIM? (Select two.)
A. SNMP for storage devices is disabled.
B. Data collection from SMI-S devices in HP SIM is disabled.
C. All storage-related events are forwarded to Storage Essentials.
D. Storage devices get marked as managed by Storage Essentials.
E. A new Storage Essentials user is added to the HP SIM user database.
Answer: BD
HP0-S16:Implementing HP BladeSystem
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